Terms & Conditions

These Terms govern your use of Solutions Engine ("the Service"), operated by Solutions Engine Limited, a company registered in England and Wales ("we", "us", "our"). By using the Service you agree to these Terms.

1. The service

Solutions Engine is an AI-assisted platform for teams and individuals to research context, architect solutions, and generate value propositions, business cases, and presentations across use cases such as sales pursuits, internal initiatives, and grant applications.

2. Eligibility & account

You must be at least 18 years old and authorised to bind your organisation if you sign up on its behalf. You are responsible for keeping account credentials confidential and for all activity under your account. You must provide accurate information and keep it current.

3. Acceptable use

You agree not to misuse the Service. In particular, you must not:

• use the Service for unlawful, fraudulent, or deceptive purposes;
• send spam, malware, or content that infringes intellectual property or privacy rights;
• probe, scan, or attempt to breach the security of the Service;
• scrape, reverse engineer, or resell the Service;
• generate hateful, illegal, or non-consensual content, including deepfakes;
• use Service outputs as a substitute for regulated professional advice without independent review.

4. Your content and outputs

You retain ownership of content you input. You grant us a limited, worldwide licence to host and process your inputs solely to provide the Service. You are responsible for ensuring you have the rights to your inputs and for verifying outputs before relying on them — AI outputs may be inaccurate, incomplete, or out of date. We may remove or restrict content that violates these Terms.

5. Intellectual property

We retain ownership of the Service, including all software, documentation, branding, and underlying intellectual property. You receive a limited, non-exclusive, non-transferable right to use the Service within your selected plan.

6. Payments, billing, and refunds

Our order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for all our orders. Paddle provides all customer service inquiries and handles returns. Payment, billing, tax, subscription renewal, and refund mechanics are governed by Paddle's Buyer Terms.

Subscriptions renew automatically until cancelled. You can cancel at any time via the customer portal; access continues until the end of your paid period. Refund handling is described in our Refund Policy.

Fair use of free setup activities. During our launch period, engine setup, brand learning, prospect research, document ingest, and Architect chat are provided at no additional cost beyond your subscription, subject to fair use. Fair use means activity consistent with normal preparation and iteration on the deliverables your plan is sized for. We may flag, throttle, or — with reasonable notice — start counting excessive or automated use of these activities against your page allowance. We will not change the framing of "free during launch" retroactively without notice.

7. Team access to your content

By default, our team does not view the content of your workspace. We operate two narrow exceptions, both recorded in your in-app access log:

• Content review (opt-in). Workspace admins can enable content review in Settings → Trust & access. Only then may our team view prompts and outputs in that workspace, solely to debug issues and improve quality. Admins can disable it at any time.
• Break-glass support. For severe incidents (data loss, hung jobs, account recovery), a small number of platform admins may access your workspace without prior consent. Every such access is logged with actor, timestamp, and reason, and surfaced to your workspace admins.

We do not use your content to train external foundation models, and we do not sell or share it for advertising. See our Trust & Security page for the full picture.

8. Suspension and termination

We may suspend or terminate your access for material breach of these Terms, non-payment, security or fraud risk, or repeated policy violations. On termination, you may export your data for a reasonable period before deletion.

9. Service availability and warranties

The Service is provided "as is". We do not guarantee uninterrupted or error-free operation. To the fullest extent permitted by law, we disclaim all implied warranties, including merchantability and fitness for a particular purpose.

10. Liability

To the fullest extent permitted by law, our aggregate liability arising out of or relating to the Service is limited to the fees you paid in the 12 months preceding the claim. We are not liable for indirect, consequential, special, incidental, or punitive damages, including lost profits, data, or goodwill. Nothing in these Terms excludes liability that cannot be excluded by law.

11. Indemnity

You will indemnify us against third-party claims arising from your content, your unlawful use of the Service, or your breach of these Terms.

12. Governing law

These Terms are governed by the laws of England and Wales. Disputes will be resolved by the courts of England and Wales.

13. Changes and contact

We may update these Terms; material changes will be notified in-app or by email. For questions, contact us through the support channel in the app.