Refund Policy

We offer a 30-day money-back guarantee on all Solutions Engine subscription purchases. If you're not satisfied with your purchase, you can request a full refund within 30 days of your order date.

How to request a refund

Refunds are processed by our payment provider, Paddle.com, who is the Merchant of Record for all our orders. To request a refund:

• Visit paddle.net and locate your order using the email you used at checkout, or
• Contact our support team through the app and we'll arrange the refund with Paddle on your behalf.

One-time top-ups

One-time page top-ups follow the same 30-day money-back guarantee, provided the purchased pages have not yet been substantially consumed.

Cancellation

You can cancel your subscription at any time. Cancelling stops future renewals; you keep access through the end of your current paid period. Cancellation alone is not a refund request — to receive a refund within the 30-day window you must request one as described above.

See also Paddle's refund policy.